This page applies to every app published by Iota Vale Pty Ltd (ABN 67 701 451 961).
Delete your account in the app
The fastest way is in the app itself. If present, go to the app settings and delete your account.
Your account is deleted straight away, and your data is removed as described below.
Can't get into the app?
Email hello@iotavale.com.au from the email address on your account, with the subject line "Account deletion request". Include the name of the app.
We'll verify the request, confirm by email, and complete the deletion within 30 days.
Cancel subscriptions first
Deleting your account doesn't cancel a subscription billed by Apple or Google. Please cancel your subscription first before deleting your account. Our Support page at iotavale.com.au/support shows how.
What we delete
- Your account profile, email address and sign-in identifiers
- The content you created or uploaded in the app
- Synced settings and device records linked to your account
- Any link between your account and usage or crash data
What we keep, and for how long
| Information | Why we keep it | How long |
|---|---|---|
| Transaction records (product, date, amount; no card details) | Tax and accounting law | Generally 5 to 7 years |
| Records of the deletion request itself | To show that we completed it | Up to 2 years |
| Information needed for a legal claim, or to prevent fraud or abuse | Legal obligations and security | Only as long as needed |
| Encrypted backups | Disaster recovery | Overwritten within 30 days |
| De-identified, aggregated statistics | Improving our apps | Can't be linked back to you |
Delete some data without deleting your account
You can delete individual content in the app. To ask us to delete other specific data, such as crash reports or support emails, while keeping your account, email hello@iotavale.com.au with the subject line "Data deletion request".
More information
See our Privacy Policy at iotavale.com.au/legal/privacy for more about how we handle personal information and your rights.