How can we help?
For help with any Iota Vale app, email hello@iotavale.com.au and put the app's name in the subject line. We aim to reply within two business days.
What to include
- The app's name and version (you'll find the version in the app's settings)
- Your device model and operating system version
- What happened, and what you expected to happen
- Screenshots, if they help
Never send us your password or payment card details. We will never ask for them.
Frequently asked questions
How do I delete my account?
In the app, go to Settings > Account > Delete account. If you can't access the app, follow the steps on our Account and Data Deletion page.
How do I cancel a subscription?
Generally, it is present in the app. If the subscriptions are managed by Apple or Google and not by our apps, then:
- iPhone or iPad: open Settings, tap your name, then Subscriptions.
- Android: open Google Play, tap your profile icon, then Payments and subscriptions > Subscriptions.
Deleting the app, or your account, doesn't cancel a subscription. Please cancel it first.
How do I get a refund?
You can reach out to the app's support team directly. However, if your purchases were processed by Apple or Google, you must submit your refund requests to them.
- Apple: reportaproblem.apple.com
- Google Play: request a refund through Google Play's order history or its help centre.
Nothing here limits your rights under the Australian Consumer Law.
How do I restore my purchases on a new device?
Sign in with the same Apple ID or Google account you used to buy, open the app's settings and tap Restore purchases.
How do you handle my data?
Our Privacy Policy explains what we collect, why, and the choices you have. Each app's page also has a short summary.
Something isn't working.
Email us with the details above and we'll look into it.